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This Privacy Policy explains how Smart Connect Associates ("we", "us", "our") collects, uses, stores, and protects personal information when you visit our website or engage with our services.
We are committed to protecting your privacy and handling all personal information responsibly in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws.
Smart Connect Associates is a trusted Collection and Recovery Agency providing professional debt collection, recovery management, skip tracing, and customer engagement services for Banks, NBFCs, Fintech Companies, Telecom Operators, and businesses across India.
We act as a Data Fiduciary when processing information collected through our website and general enquiries, and as a Data Processor when handling customer information provided by our authorised banking and financial institution clients for recovery purposes.
Plot No. 51, 2nd Floor, Khasra No. 487, Old Lal Dora, Village Peera Garhi, Delhi – 110087
We collect personal information only where necessary to provide our services, respond to enquiries, fulfil contractual obligations, and comply with applicable laws.
While providing collection and recovery services, we may receive personal information from our authorised banking and financial institution clients.
This information is processed solely for authorised debt recovery purposes under client instructions and applicable laws.
We use personal information responsibly and only for lawful business purposes. We never sell or misuse personal data.
Responding to enquiries, contact requests, and customer support.
Delivering collection and recovery services on behalf of authorised clients.
Sending recovery notices, reminders, payment updates, and authorised communications.
Maintaining reports, documentation, operational records, and audit trails.
Analysing website usage to improve performance, usability, and customer experience.
Complying with court orders, government requests, and applicable regulatory requirements.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Website Enquiries | Up to 12 Months |
| Recovery Case Data | Duration of Engagement + 7 Years |
| Transaction & Payment Records | As Required by Applicable Law |
Once the applicable retention period expires, personal information is securely deleted or anonymised using appropriate methods.
Smart Connect Associates implements appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration, or destruction.
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws, you have several rights regarding your personal information. Smart Connect Associates is committed to respecting these rights and responding to requests within a reasonable timeframe.
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally permissible.
Withdraw consent at any time where processing is based on consent.
Raise complaints regarding data processing or privacy concerns.
Nominate another person to exercise your rights in case of death or incapacity.
Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and ensure proper website functionality.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Smart Connect Associates does not knowingly collect personal information from individuals under the age of 18 years.
Our services are intended exclusively for businesses, financial institutions, and adult individuals. If we become aware that personal information relating to a minor has been collected inadvertently, appropriate steps will be taken to delete such information as soon as reasonably possible.
Our website may contain links to third-party websites for your convenience and reference. These external websites operate independently and have their own privacy policies and practices.
Smart Connect Associates is not responsible for the content, security, availability, or privacy practices of any third-party website. We encourage users to review the privacy policies of every external website they visit before providing any personal information.
Smart Connect Associates reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in applicable laws, business operations, technology, or our privacy practices.
Any updates will be published on this page together with the revised effective date. We encourage visitors to review this page periodically to remain informed about how we protect personal information.
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA), Smart Connect Associates has appointed a Grievance Officer to address concerns regarding privacy, personal data, and information security.
Smart Connect Associates
Plot No. 51, 2nd Floor,
Khasra No. 487,
Old Lal Dora,
Village Peera Garhi,
Delhi – 110087
If you have any questions about this Privacy Policy, your personal information, or our data handling practices, our team is here to help.
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Established in 2019, Smart Connect Associates delivers ethical, compliant, and technology-driven collection and recovery solutions for banks, NBFCs, fintech companies, telecom providers, and businesses across India.
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